Privacy Policy

Last updated: 19 September 2026

1. Data Controller

This Privacy Policy applies to services provided by:

2. Services Overview

Bluegate Studio is a software development company that builds and operates mobile and web applications for its clients. This policy covers two kinds of service:

Where an application is operated for a client organisation, that organisation is the data controller for its own membership and registration records. Bluegate Studio processes that data on the organisation's behalf, and is the data controller for the application-specific data described in Section 3.

3. Mobile Applications

3.1 Data we collect

Depending on the features you use, our applications collect and process the following data:

The camera is used only for scanning badges and taking photos at your request. Images are not stored unless you take a photo within a feature that saves it. We do not collect your location, your contacts, or any health, financial, or sensitive data.

3.2 How we use your data

All data listed above is used exclusively to provide the application's functionality:

We do not use your data for advertising, marketing, or profiling. We do not track you across other apps or websites, and we do not sell or share your data with data brokers. Our applications contain no advertising and no third-party analytics.

3.3 Service providers

We use the following providers to operate our applications. Each processes data only on our instructions and only for the purpose named:

All other data is stored on servers operated by Bluegate Studio. Membership and registration data remains in the client organisation's own systems and is retrieved when you sign in.

3.4 Exhibitor lead retrieval

Some applications include a lead retrieval feature for exhibitors at an event. It is available only to accounts the event organiser has provisioned as exhibitors; it is not visible to ordinary attendees.

By presenting your badge to an exhibitor you consent to the exhibitor recording your registration details for follow-up. The exhibitor is the data controller for those records; Bluegate Studio stores them on the exhibitor's behalf. To exercise your rights over a lead record, contact the exhibitor or the event organiser, or write to us and we will assist.

3.5 Account deletion

You can delete your account from within the application: open the Me tab and choose Delete Account. This removes your profile photo, assistant conversations, bookmarks, favourites, playback positions, and push notification identifier from our systems within 30 days, and requests deletion of your account in the client organisation's system.

If you cannot access the application, email studio@luinannon.com from the address registered to your account, and we will carry out the deletion for you.

4. SMS Messaging Services

4.1 Data we collect

In connection with our SMS messaging services, we collect and process the following data:

4.2 How we use your data

Your mobile phone number and related data are used exclusively for the following purposes:

We do not use your mobile phone number or messaging data for marketing, advertising, or promotional purposes.

4.3 SMS messaging disclosure

By providing your phone number and giving explicit consent during registration in one of our client applications, you agree to receive SMS messages containing one-time passcodes (OTPs) for authentication and account verification purposes.

4.4 Service provider

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Your phone number is shared only with the following third-party service provider, solely for the purpose of delivering SMS verification codes:

5. Data Sharing

Beyond the service providers named in Sections 3.3 and 4.4, personal data is not shared with any third party, organisation, or affiliate. Data is transferred at the minimum level required for service operation. We may disclose data where required by law.

6. Data Retention

Your data is retained for as long as your account remains active in the relevant client application. Upon account deletion or opt-out, your data is removed from our systems within 30 days, subject to any legal retention obligations. Exhibitor lead records are retained until the exhibitor deletes them or the exhibitor's account is deleted.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmissions between our applications, our servers, and our service providers are encrypted in transit.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

To exercise any of these rights, contact us at studio@luinannon.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us: